INFORMATION

SLIDE ON CAMPER INFORMATION

OPTIONAL EXTRAS

COMPOSTING TOILET: With the Trelino EVO Compositing Toilet, you can now avoid emptying your camper toilet as often.  This award-winning German designed and made toilet with soft close lid, is not only more comfortable and stylish, its also better for you and the environment.  The Trelino EVO toilet separates liquids from solids and into separate tanks.  By separating the liquids out of the solids tank and composting your solids, you will get more time between needing to empty the tanks.  With the solids tank, we provide you with Coco Coir to add, which is a highly absorbent natural compositing agent.  Also included are rolls of biodegradable liners that make disposal easier and environmentally friendly.  The separation also reduces odour, as does the membrane plug for the liquids tank.  We even install an LED push button exhaust fan so the sealed toilet compartment can be vented externally.  For cleaning, there is no water, but we do include a natural spray cleaner avoiding the use of harsh chemicals.  We highly recommend selecting this option at the time of order as it’s well worth the additional investment.

RUBBER PROTECTION: When its time to mate the camper to the tray, we can install a light weight fine ribbed rubber barrier between tray and camper – this prohibits sliding and protects both tray & camper.  We also affix a thicker rubber strip between front of camper and headboard.  Again, this acts as a protective cushioning barrier between camper & headboard.  There is a cost associated with this addtional service due to the cost of the material.  This option can be selected at the time of order.

DOUBLE SEAL: The outback dust is made of a fine, dry powdery particle called bulldust.  This can ingress into your camper and by double sealing all the lift up external camper doors, it makes if much harder for this red dust to get inside.  If you can see yourself going over outback bulldust roads, then this option should be selected at the time of order.

EXTERNAL ANDERSON PLUG: This option can be highly usual, especially if you are intending to run Starlink.  This means you can lock up your camper or if it rains, your Starlink dish powered externally via a weather proof Anderson Plug.  The plug is also shrouded to prevent water ingress, has a dust cap when not in use, is fully fused and switched  so it can be turned on or off from the main 12v LED switch panels.  Alternatively, you may wish to hook up a 12v pump externally for either grey water collection or fresh water collection (creek pull).  This option can be selected at the time of order.

SPARE SET OF MEGA FUSES: Mega Fuses are high current fuses, vital to the protection, isolation and safety of the electronics in your camper.  Basically every single item and circuit on the camper is fused which is designed to prevent complete system failure.  If only one item fails, it doesnt prevent the operation of other items which is crucial for Off The Grid Campers.  However, in the event of failure, with the Victron Battery and Load Distributors in our campers, a light will illumate showing the failure.  This indicates a fault and the fuse needing to be replaced.  If you are Off The Grid and needing a spare fuse, thats going to be a problem unless you have a spare full set.  So we highly recommend selecting this option at the time of order.

SPARE SET OF VENT FILTERS: The camper vents are strategically placed on our campers as they are crucial to the operation and longevity of the camper electronics.  As such, they restrict water ingress whilst allowing airflow, whether the camper is stationery or in the airstream.  As well as moisture, we prevent dust ingress with fine filters.  These are very different to filters on your air conditioner or vacuum cleaner which can be cleaned and put back in.  These are insufficient for outback dust.  This is why our fine dust inside all air vents are like a car air filter or lawn mower air filter that prevent dust ingress.  However, they do need to be replaced over time or airflow will be restricted.  So we highly recommend selecting this option at the time of order.

LEADS & HOSES: To plug into the grid at a park or campsite, you will require a 15A Electrical Lead (Orange colour) to connect the grid to your camper power recepticle.  This should not be confused with a 10A white lead that you would use at home.  You will also require a drinking grade hose to use to refill your water tank, not a garden hose!  Additionally, a Grey Water Outlet hose is required so you can drain greywater away from the camper.  We can supply all these for your camper if you select this option at the time of order.

OTG LED PADS: To give you legs more stability and ground contact, we can supply a set of custom sized and OTG Branded Leg Stabalisation Pads.  Please select this option at the time of order.

OTG MUD FLAPS: If you would like us to replace your mud flaps with awesome branded Off The Grid Campers mud flaps for either your ute or truck, we offer this at cost price and no labour is charged.  Please select this option at the time of order.


>> To see photos of Options, head to our Gallery Page <<

DC WIRING, SUSPENSION & TYRES

DC WIRING: Whilst our slide on campers include the DC to DC charger and internal wiring, you will need to arrange the DC wiring from your vehicle battery to the headboard.  Your vehicle side wiring must also be fused (60A) very close to the battery.  The wiring should terminate with a 50A Anderson Plug and please ensure the Anderson Plug is very high quality.  Your camper will come pre-wired with the DC charger and external Anderson Plug connector at the front of the camper to ensure easy connectivity and less cabling between camper and vehicle.  Note: Your vehicle side DC wiring is not included nor a service we provide.  However, this is very simple to arrange through a local licensed auto electrician.  We do not advise allowing any other person to work on your vehicle electrics.

SUSPENSION: Even though our slide on campers are designed to be lightweight and strong, it is still advisable to consider a suspension upgrade to increase your payload capacity given that fuel, water, commodities, cargo, tray, bullbars, winch, spare tyre, accessories and passengers all add to the weight on your suspension.  You don’t want to be driving around close to or exceeding your limits for safety, compliance and insurance reasons.  This is where a Gross Vehicle Mass (GVM) upgrade can provide an additional additional payload capacity.  These upgrades are done as a kit by companies which specialise in suspension / GVM upgrades.  The main items of the kit will consist of shock absorbers, coil springs, leaf springs, bushes and control arms.  However, depending on your vehicle and GVM requirement, it could also include braking, steering components, wheel hubs and tyres.

Note:  Suspension / GVM upgrades are not part of the price nor a service we provide but there are companies we deal who we can recommend such as Tough Dog, Pedders and DMW Industries above all others because even their slogan ‘Go Anywhere, Do Anything’ aligns with our product capability.  They also do chassis bracing, extensions and certification significantly higher than others if you use their full suspension system.


TYRES:
Off-roading and increased payload puts alot more stress on your wheels and tyres than regular on-road driving.  So, the right set of off-road 4WD tyres are cruicial for safety and performance for many reasons.  Firstly, traction going over off-road terrains can be loose (think mud or sand) or uneven (think rocks or logs).  Good off-road tyres have agressive tread patterns with deeper lugs that bite into the surface and grip better.  Secondly, durability of off-road tyres is far superior when it comes to rocks, sticks and other hazards that can puncture or damage a regular tyre.  Off-road tyres are built with tougher sidewalls and thicker rubber to resist these hazards.  Thirdly, they are self-cleaning with deep treads that help evacuate mud that can clog up the tyre and reduce traction.  Knowing this, you need to seriously consider upgrading to either an All-Terrian or Mud-Terrain off-road tyre, depending on whether you are doing light or heavy off-roading.  When you are getting you GVM upgrade quoted, this is something you need to talk to the suspension experts about.

OTHER ACCESSORIES: There are many accessories for your vehicle when it comes to off-roading and we highly recommend you consider a bullbar, snorkle, recovery kit, winch as well as a reversing camera and extended mirrors.  All this can typically be arranged through the same supplier of your GVM upgrade kit.  If not, there are many 4WD part and accessory suppliers around such a ARB and TJM.

TRAYS & TIE-DOWNS

TRAYS: For Ute or Truck tray modifications, new trays, custom trays, under tray storage, trundle draws for leg storage, under tray gas bottle storage and chassis+tray extensions – this work is required to be performed by a professional fabrication/engineering workshop.  In doing so, you will end up with a safer, more practical rig on your vehicle and sized perfectly for your camper.  We highly recommend going with aluminium trays as they are strong, lighter weight, rust resistant and generally deal better with rigours of off-roading.  See our tray sizing guide below for ideal compatability with our camper range.

DIMENSIONS

Dual-Cab Ute Camper requires 1760mm (L) x 1850mm (W) 
Extra-Cab Ute Camper requires 2110mm (L) x 1850mm (W) 
Single-Cab Ute Camper requires 2510mm (L) x 1850mm (W) 
Dual-Cab Truck Camper requires 3510mm (L) x 2100mm (W) 
Dual-Cab XL Truck Camper requires 4210mm (L) x 2100mm (W) 
Singlel-Cab Truck Camper requires 4210mm (L) x 2100mm (W) 

Note: Length required is after the headboard (i.e. internal) and width is edge-to-edge (no tray lip).

Tray Sizing Guide  | Download


PROTECTION:
When its time to mate the camper to the tray, we can install a ribbed rubber barrier between tray and camper – this prohibits sliding and protects both tray & camper.  We also affix a thicker rubber strip between front of camper and headboard.  Again, this acts as a protective cushioning barrier between camper & headboard.  There is a cost associated with this addtional service due to the cost of the material.


TIE-DOWNS:
Under-tray tie-down or hold-down points are required for the camper if you are taking it on and off the vehicle, otherwise you can use an internal system (see below).  However, for our external system, ensure your tray is correctly sized and has under-tray load-rated tie-down eye-bolts in M12 (Ute) or M16 (Truck).   The external tie-down hardware between the camper and ute (bracket adaptors & turnbuckles) are supplied by us in all upgrade packages.  All you need to arrange is the under-tray tie-down points / eye-bolts fitted by your fabricator to the correct position.  Only use load-rated hardware as we do to ensure there is a sufficient factor of safety (FOS).

External Tie-Down System  | Download


Internal Tie-Downs
:  If you are not taking your slide on camper on or off the tray, yes it can be bolted-down through the camper and into the tray or tray rails which are more structural.  This then negates the need for external tie-down hardware.  However, we do not provide drawings for this because it is camper and tray dependent.  You will need to use correctly sized and positioned bolts, nuts and large washers either side to ensure you have sufficient FOS.

FITTING & HANDOVER

FITTING: Once your tray size, under tray tie-down points, vehicle DC wiring, suspension upgrade, wheels and accessories are fitted to your vehicle then it is time to schedule camper fitting.  We do not advise nor take reasonsibility for those who skip suspension upgrades or expect to drive away non-complaint or with obvious safety issues.  We want you to drive away compliant and with confidence so you can start your adventures having peace of mind.  We are firm with this as we have seen other business allowing customers to drive away non-compliant, overloaded, incorrectly sized and just generally ill equipped.   Please ensure you have read through the DC wiring, Suspension, Tyres, Trays & Tie-downs sections first.  At the time of order, you will have acknowledged this so please make sure you have done it.  Please also ensure you have insurance arranged for your camper through your vehicle insurer or For Slide On Camper Insurance, we recommend CIL.  You are not required to registered your Slide On Camper in Queensland nor in any other State or Territory as far as we know.


HANDOVER
: After the camper is fitted to your vehicle, we will call you back in to run through all the operational aspects and features of the camper.  Please ensure you have Bluetooth enabled and the Victron Connect App installed on your mobile phone.  If you are wanting us to setup Starkink for you, please bring the dish in with you and we will hook it into the Victron Ekrano GX for remote monitoring of the Camper.  Alternatively, we can create a wireless hotspot through your mobile phone to link to the Ekrano.  You will be supplied with all manuals, keys, remotes and accessories as well as paperwork including our QA & Fitting Checklist and electrical compliance certificate.  Once you set off on your way, we recommend a local camp site on the Fraser Coast for a couple of nights.  Not only is this a lovely location but during this time, get to know your camper and if you do experience any operational difficulties, we are just up the road.  This is a prudent step before setting off on your Off The Grid adventures.

ELECTRICAL & SAFETY

ELECTRICAL & SAFETY: We use PowerSafe Combo Devices standard on all our Slide On Campers. This combines an ESD (Earth Sensing Device combined with a 2 Pole RCBO to sense and trip in the instance of voltage on the earth circuit.  This means that when your camper is not plugged into the grid and not earthed, you still ahve 230V safety.  This is also true when running of battery and isolated power sources such as generators or inverters.  This device ensures our campers comply with new electrical safety legislation that came into effect in November 2023.  We also have 2 Pole GPOs and 2 Pole MCB that isolate individual 230v loads.  In the unlikely event of electrical fault, this does not disable you entire electrical system.  Our main electrical equipment is housed in a vented enclosure that is external to the living areas of the camper – also now a regulatory and common sense requirement.  Furthermore, we use the highest quality automotive cabling and fuses – all in the correct sizing for our advanced system.  With regard to the external kitchen, there are no gas appliances needing to be plumbed through the camper, adding further safety and you can monitor Victron electrical equipment and levels, via Bluetooth and the Victron Connect App on your phone/tablet/laptop or from the Victron Ekrano touchscreen on the camper itself.  We have also installed a Heat Alarm (Fire), temperature sensors, vents with dust proof filters and a Maglev fan extractors that turns on/off automatically as required.  Furthermore, we include a Photoelectric Smoke Alarm and Carbon Monoxide (CO) Alarm inside the camper in the unlikely event of CO build up through lack of fresh air ventilation.  For additional safety, there is a ABE Fire Extinguisher suitable for nearly all types of fires including electrical.  If there is a fat fire due to cooking oils, there is a fire blanket as well.

LEG OPERATION

CAMPER LEG OPERATION:  The slide on camper is designed not to protrude over the edge of the tray and so the legs are removeable to avoid fouling or getting snagged during transit.  The leg brackets are also utilised to tie down the camper to your vehicle when travelling with our heavy duty leg bracket adaptors.  You can read more on this in the Fitting & Suspension section.  Additionally, when the camper is deployed on its legs, the upgrade kit includes 4 x anti-slip rubber levelling pads to shore up your footings.  These pads play a vital role in not only stabalising your camper but preventing it from sinking into softer ground.  They also reduce or eliminate camper vibration when walking around inside when the camper is deployed on its legs.  If you are going to deploy your camper onto its legs, please read this important safety message first:-

Safety Notice | Download

GAS BOTTLES

GAS BOTTLES: Whilst you could store a gas BBQ in the camper storage compartment, under tray storage is safer and more likely to get certification.  This is why our Slide On Campers are intentionally not fitted with any gas appliances, gas plumbing or gas connections for safety reasons, nor is gas required in our campers.  So, we do not advise storage or transport of gas bottles (LPG or Butane) within the camper or camper storage compartments, even if they fit and are secured.  Gas bottles needed for a portable BBQ can be stored safely in your undertray compartments but it will need to be sealed and vented at the lowest point in accordance with Gas Regulations.  We do not accept any liability for customers circumventing gas regulations and common sense – gas bottles must be kept well away from an ignition source as well.

LANDCRUISER OWNERS

If you own a Toyota Landcruiser, you have higher cab and or headboard clearance requirements.  As our ute campers have clearance of 950mm to 955mm from the base to the underside of the over-cab bed.  We have a number of ways to make fitting work on a Landcruiser without modifying the camper itself.  However, please check your clearance dimensions and talk to us about the available options before fitting is scheduled.  Some of the options include increasing the tray height, creating a base frame or riser or trimming down the headboard assuming there is sufficient cabin clearence.  

CONVERSIONS

For Landcruiser 200 & 300 Series conversion customers, we are looking at prototype camper(s) in 2026 to cater to this market.  If you are interested, please make an enquiry with us and we’ll keep your details on file.

USA TRUCKS

For USA/Amercian truck owners (i.e RAM, Chevy, Ford etc), this is something we are looking at down the track but do not have any immediate prototype(s) in production.  If we do introduce them into our range, they will be flat bed only and not a tub version.  We only do flat bed versions because you are far better off given the additional space and functionality.  Also with tub campers, they are more top heave so they dont adhere to our strict design requirements for serious Off Roading.  Tub versions are not uniform in height and have reduced stability with tray overhang.  If in time we were to introduce a USA tray back camper, it would be low profile, aerodymanic, super stable and able to be secured correctly for safer off roading.

STYLE SIDE UTES

If you have a Style Side ute, rather than getting a tiny camper and having it hang over the tailgate which is unsafe, we can recommend one of our preferred fabricators to remove and provide you a new stylish flat deck tray with undertray toolboxes and trundle drawer.  You will be so much happier with a full-sized slide-on camper with additional storage and better secured camper to your ute.  This is the best way to get Off The Grid!  Style Side Campers better suit the wider American Pickup trucks.

MANUFACTURE

Manufacture: We are an Australian company with our own registered unique slide on camper designs. We build them from high performance alloy and components from Australia, USA, Europe and elsewhere, particularly the high-end electronics, camper components, cooking, heating & cooling appliances and alloy sections with everything engineered or chosen to meet strict design performance requirements.  Whilst this is a complex process involving hundreds of man hours and components, it is overseen and monitored by us from start to finish to ensure our campers are fit for purpose.

Quality Assurance (QA): An Electrical compliance certificate and QA checklist will be issued before dispatch.  Everything is QA tested before your slide on camper leaves our workshop .  You will also see our builders plate attached, along with the Camper Identification Number so your slide on camper is a genuine Off The Grid Camper.

ALLOY CONSTRUCTION

We use 5052 Aluminium-Magnesium Alloy for our Campers due to its superior properties and high vibration tolerance.  This allows us to meet if not exceed engineering requirements whilst maintaining a significant reduction in mass, compared with fibreglass or composites.  This high strength, low weight, corrosion resistant, workable and flexible alloy doesn’t split or crack like fibreglass and its extremely hard to dent.  It is little wonder that high performance craft and vessels such as racing boats, sports cars or aircraft are made from variations of this base metal.  Fibreglass also tends to degrade over time if continuously exposed to the environment which presents a pollution issue as they break up releasing microplastics into the natural environment.  With consumers preferring more environmentally conscious options nowadays, more manufacturers are switching to alloys.

ORDERING

If you wish to place an Order for a Camper, complete the Online Order Form here

In-Stock | For in-stock campers, full payment is required to secure. You’ll then receive the Camper Identification Number (CIN) and a photo of the Builders Plate affixed to your camper.  We will then need to confirm your tray size, tray tie downs, headboard clearance and DC vehicle wiring is completed prior to camper fitting.  

BTO | For Built-to-Order campers, we require a 50% deposit to secure your place in the production schedule or to allocate a camper that is currently in-production.  The balance is due once the camper is nearing completion and prior to scheduling fitting to your vehicle.  Once full payment is made, you’ll then receive the Camper Identification Number and a photo of the Builders Plate affixed to your camper. We will then need to confirm your tray size, tray tie downs, headboard clearance and DC vehicle wiring is completed prior to camper fitting.  

TAX DEDUCTIBILITY

Tradies: If you’re an ABN holder and using our Campers for tool storage, a mobile site office or as remote worker accommodation, we are happy to invoice the Camper to your ABN, provided that you have sought advice from your Accountant first.

INSURANCE

For Slide-On Camper Insurance, we recommend CIL.  https://www.cilinsurance.com.au/rv-insurance/slide-on-camper-insurance.html

TERMS OF SALE

In-Stock: For in-stock Campers, full payment is required to secure. Once invoiced, PAYMENT IS REQUIRED WITHIN 5 BUSINESS DAYS or you risk cancellation.  Once cleared, you’ll then receive the Camper Serial Number and a photo of the Builders Plate affixed to your camper.  We will then look at scheduling you in for fitting to your vehicle.

Built-To-Order: Requires a minimum 25% deposit to secure your place in the production schedule or to allocate a camper that is currently in-production or scheduled for production.  Once invoiced, PAYMENT IS REQUIRED WITHIN 5 BUSINESS DAYS or you risk cancellation.

Balance: Balance of payment is required within 5 business days from notification to the customer that the goods are completed or nearing completion.  Pickup or fitting will only be confirmed once payment is received in full and funds are cleared.

Timeframes: wE do not guarantee completion timeframes. OUR TIMEFRAMES ARE AN ESTIMATE ONLY AND SUBJECT TO DELAYS.  THE CLOSER THE CAMPER IS TO COMPLETION, THE MORE ACCURATE THE TIMEFRAME.  ONCE COMPLETED AND FULL PAYMENT MADE, FITTING WILL BE SCHEDULED.

Title: The Goods shall remain property of the Company until cleared funds are received in full (i.e. a zero balance) including any extras or variations to the original order.

Risk: Risk associated with the Goods passes to the Customer immediately upon pickup or handover of the Goods.  If the Customer arranges collection of the Goods by a freight/transport agent, risk is accepted for the Goods by the Customer or the Customer’s agent once loading of the Goods commence.  If the Company arranges the freight/transport on behalf of the customer and with the Customer making payment for same, risk for the Goods is assumed by the Customer and or the Customer’s freight/transport agent once loading of the Goods commence.  The Company assumes no responsibility for damage during transit as that is between the Customer and their freight/transport agent, even if arranged by the Company as it is deemed to be done so on the Customers behalf. Customers are responsible for having the Goods insured before pickup or departure from the Company premises and for unloading and or fitting of the Goods.

Cancellation: If notification of stock readiness has been sent to the customer and the balance of payment is not made within five (5) business days from said notification, the Company will issue a final payment reminder with a further five (5) business days after which the Company is at liberty to cancel the order and the full deposit without further notice.

For any order cancellations by the Company or the Customer after the deposit has been paid and due to change of mind, production delay or non-payment of the balance, twenty-five-percent (25%) of the invoiced amount will be deducted from the deposit held with the balance of the deposit returned to the Customer within thirty (30) days due to allow time for stock reallocation.

NOTE: Do not place an order if you are undecided or think there is a possibility of cancellation.

Gas: Whilst you can store a gas BBQ in the camper storage compartent, our Campers are intentionally not fitted with any gas applicances, gas plumbing or gas connections for safety reasons.  We do not advise storage or transport of gas bottles (LPG or Butane) within the camper or camper storage compartments, even if they fit and are secured.  Gas bottles needed for BBQs should be stored and secured externally to the camper with adequate ventilation and strictly in accordance with Gas Regulations.  This can be safely achieved by using a small gas bottle secured and vented correctly in an undertray comparment.  We do not accept any liability for customers circumventing gas regulations and common sense – gas bottles must be kept well away from an ignition source as well.

Modifications: If unauthorised modifications are made to the camper that pose a structural, electrical or plumbing risk, your warranty is void, nor will the Company accept any responsibility or liability for damage to people or property caused as a result.  Should you choose to wrap your camper or modify the external body colour, you must first seek approval from the Company, as well as ensure all signwritten camper logos are replaced or reinstated afterwards in the same original location and size.

Finance: For finance orders, stock is either not allocated or the build process commenced until notification of approval from the financier is received.

Quotes: Quotes are valid for 14 days from the date of issue.

ACCC: According to Australian Consumer Law (ACL), customers/consumers are not entitled to a refund if they change their mind and in other circumstances.  The following extract is taken directly from the ACCC website:-

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
  • the problem with the product was caused by the consumer misusing it.
  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it).
  • asked for a service to be done in a certain way against the advice of the business.
  • the problem with a service was caused by the actions of someone other than the business.

          Source: ACCC Website: Repair, replace, refund, cancel (2023)

          WARRANTY & RETURNS

          General Warranty: 5 Years Structural Warranty and 2 Years General Warranty applies to the Goods.  Appliance and equipment (supplied) warranty is covered by the manufacturer’s warranty terms and conditions.  Warranty claims must be submitted via our website for assessment with photos, description of fault or claim, proof and date of purchase.  The Company needs to be notified within five (5) business days of discovering the fault/defect in the Goods and should not knowingly continue to use the Goods or Part(s).

          Limitations:
          Warranty is strictly Return-to-Base unless its a simple replacement part which can be shipped to your location for fitting by an authorised person or yourself, if qualified to do so.  Any costs of Goods or part(s) being returned to the Company premises or to the Customer is at the Customer’s expense unless agreed to by the Company.  Work performed on the Goods must be done so by the Company or an authorised Company representative with the written approval of the Company and at the customer’s expense.  It is at the Company’s discretion whether to repair or replace the faulty parts if warranty work is carried out.  Before a warranty claim is approved, it must be fully inspected first by the Company or inspected by an authorised representative of the Company.  The Customer shall allow a reasonable time for the warranty claim to be assessed and if required for the work to be performed.

          Exclusions:
          Warranty does not apply to ordinary wear and tear items that have been used thoroughly until damaged.  Nor does the warranty apply from improper use, use contrary to Company instructions or guides, modification, tampering or removal of build plate, accident damage or damage due to weather or insurable events. For confusion of doubt if the Customer leaves the Goods open allowing whether/water ingress, this will not be covered by warranty and the Customer should contact their insurer.  Warranty applies to the original purchaser only and is not transferable to a third party without prior inspection and written consent of the Company for the remaining warranty.  There is no warranty for commercial use such as for commercial rental or hire.  The Company is not liable for any costs associated with or arisen from a warranty matter such as but not limited to accommodation, recovery, towing and transport.  No other Agent, Supplier, Reseller or Representative has the right to accept warranty claims on behalf of the Company.  If the Customer knowingly continues to use the faulty/defective Goods or part(s) which causes subsequent faults, the subsequent faults will not be covered.

          Colours: Dark (graphite) campers are best suited for cool to moderate climates as dark colours absorb heat.  Light (white) coloured campers are suited for all conditions including cool, moderate and hot climates.  It is not recommended to purchase a dark camper for (i) extended touring in hot climates, (ii) without the OTG Cooling System and (iii) if you are not prepared to check, clean and replace fan/comparent ventilation filters when required.  We do not guarantee replacement of the electronics if they have failed due to exceeding the manufacturers recommended operating temperatures in extreme conditions – this may well be an insurable event and not a warranty claim.

          Returns: Changing your mind on make, model, size, colour, wrongful selection or simply no longer need the Goods once ordered or received is not grounds for a refund.  See below on Australian Consumer Law (ACL).  Please ensure you are committed to the purchase and have selected carefully and that the Goods suit your needs and circumstances.

          ACCC: In addition to our warranty, Customers are covered by ACL.  However, Customers/consumers may not always be entitled to a refund, replacement or repair if they change their mind and in other circumstances according to the ACCC.  The following extract is taken directly from their website:-

          Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

          • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.
          • the problem with the product was caused by the consumer misusing it.
          • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)
          • asked for a service to be done in a certain way against the advice of the business
          • the problem with a service was caused by the actions of someone other than the business.

                  Source: ACCC Website: Repair, replace, refund, cancel (2023)

                  FAQ

                  Q1. Are Your Designs Proprietary?
                  A2. Yes.  Our camper designs are exclusively ours and fully registered with IP Australia.

                  Q2: What warranty do your Campers come with?
                  A2:  Our Campers come standard with 2 years return to base warranty.

                  Q3: Can I get Onsite Warranty?
                  A3: If its a simple replacement part, we will send to you otherwise its return to base.

                  Q4: How do I get spare parts?
                  A4: They can be ordered and couriered to you and fitted locally.

                  Q5: Do the Campers need to be serviced?
                  A5: It is advisable to regularly check dust filters, seals and test safety switches.

                  Q6: Do they need to be registered?
                  A6: No they do not need to be registered as they are not on a trailer.

                  Q7: Do you recommend insurance?
                  A7: Yes you need insurance on your Slide-on Camper and we recommend CIL Insurance.

                  Q8: Can you have people inside the Camper while travelling?
                  A8: Definitely NO and not under the camper either while on its legs.

                  Q9: How long to deliver my Camper once its ordered?
                  A9: If in stock, within 1 month.  If build to order, up to 6 months.

                  Q10: Do you offer Finance?
                  A10: Yes to apply for finance Click Here

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